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Call Center Software

7 Factors to Consider When Choosing a Call Center Software

Today, for a company to compete in the market, it needs to offer more than a brilliant service or product. Customers are no longer content to receive quality services and products. A business can lose its clients if it gives out poor customer service. Customer experience largely determines the level of success of your business. …

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call-center-software

What is Call Center Software?

For both B2B and B2C companies today, providing a positive customer service experience is everything. Companies that provide slow or poor customer service risk losing customers and seeing their sales decline. In fact, according to Twilio, 41% of customers stopped doing business with a company after receiving a poor customer service experience. That’s why so …

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