VoIP phone services have been benefiting businesses of all types and sizes for several years now. They are saving companies hundreds on phone bills every year as well as unifying communications and boosting productivity. Today, there are many reliable VoIP providers that offer high-quality services. It can be difficult to decide which is the best fit for your business. Many decision-makers find themselves wondering which is the better choice. Ooma or Vonage.
Ooma and Vonage are well-known industry leaders in the business communication space. Overall, Ooma is best known for helping small businesses get as many communication features as possible on a small budget. Vonage is also known for helping small to medium-sized businesses (SMBs) on a budget. But they also have plans for larger/enterprise businesses and customization options.
360Connect is here to help you compare specifically Ooma Office vs. Vonage Business Communications. Take a look at the top highlights and features of each provider.
Ooma Office vs. Vonage Business Communications Features
Both Ooma and Vonage pride themselves on offering tons of robust features for businesses on a small budget. However, the features they offer are slightly different. Comparing Ooma Office vs. Vonage Business Communications’ key features will help you decide whether or not each provider will be a good fit for your communication needs.
| Ooma Office | Vonage Business Communications |
|---|---|
| -Video Conferencing -Virtual Reception -Mobile App -Desktop App -Call Recording -Ring Groups -Enhanced Call Blocking -Multi Ring | -Vonage Meetings -Admin Portal -Mobile Apps -Desktop Apps -Business Inbox |
Ooma Office vs. VBC Integrations
As you can see, Ooma and Vonage offer very similar features. The main difference between the two providers’ features may be in the integrations they offer. Take a look at the difference in integrations offered by Ooma vs. Vonage.
| Ooma Office | Vonage Business Communications |
|---|---|
| -Google -HubSpot -FreshDesk -Office 365 -Microsoft Dynamics 365 -Salesforce -Zoho | -Apptivo Estimates -Apptivo Invoices -Authvia -Bullhorn -Clio App Integration -Connectwise Integration -Coronet -G Suite -Google Workspace -HubSpot -JobDiva -Microsoft Dynamics -Microsoft Teams -NetSuite Integration -Office 365 -Prodoscore Integration -Salesforce -Salesforce Essentials -Surefly Business -Surefly Enterprise -Unytalk -VBC for Slack -VisuWell -Zapier -Zendesk Integration |
At a glance, it looks like Vonage offers more options in terms of integrations compared to Ooma. However, when contacting representatives from Ooma and Vonage, make sure to ask about your preferred applications and software to see if they can support them.
Note: Although Ooma offers more features, Vonage offers more integrations. Which will be a better fit for your business?
Ooma Office vs. Vonage Business Communications Pricing & Plans
Both Ooma and Vonage offer competitive pricing and plans. However, Vonage offers a few more options for pricing tiers compared to Ooma.
| Ooma Office | Vonage Business Communications |
|---|---|
| Essentials: $19.95 per user/per month | Mobile: $19.99 per month/per line |
| Pro: $24.95 per user/per month | Premium: $29.99 per month/per line |
| Pro Plus: $29.95 per user/per month | Advanced: $39.99 per month/per line |
Ooma’s pricing and plans are more like an “all-inclusive” deal. They have an “essential” plan that offers most business features you will need and also a “pro” plan that has a few more advanced features. Compare this to Vonage, which has different features offered at each pricing tier. If you are looking to get the most amount of features for the lowest price, Ooma will be your best bet. If you are looking for a more customized plan, Vonage will be a better fit.
Call Quality
According to user reviews, both Ooma and Vonage have reliable audio quality. Although some users report dropped calls or latency issues, these issues are more attributable to low bandwidth than the providers’ reliability and quality. To learn more about the recommended bandwidth for your VoIP services, take a look at our bandwidth guide.
When speaking with Ooma and Vonage representatives, make sure to ask about their bandwidth recommendations. If your Internet bandwidth is lower than the recommended amount, your best bet is to upgrade your bandwidth before getting started.
Ooma Office vs. VBC Customer Service & Tech Support
Both Ooma and Vonage offer comprehensive customer support systems. With each provider, customers have the option to seek service and/or technical support either online or over the phone.
| Ooma | Vonage | |
| Phone Support | 24/7 | 24/7 |
| Live Chat Feature | Yes | Yes |
| Online FAQ, Manuals, and other resources | Yes | Yes |
Both providers have high customer service and satisfaction ratings. According to research, Vonage has customer service call centers that are U.S. based while Ooma’s centers tend to be overseas.
Ooma Office vs. Vonage Business Communications: Overall
When it comes down to it, Ooma and Vonage offer very similar providers. They are neck-and-neck when it comes to features, pricing, customer service, and quality. However, their slight differences might make one a better option for you compared to the other. Overall, here is what we recommend to consider in terms of Ooma vs. Vonage:
Ooma Office is best for:
- International calling: They have lower rates.
- “All inclusive,” low-cost plans: Their lowest-tiered plan has the most features and lowest cost compared to Vonage.
- Mobile, on-the-go needs: Their mobile app is known for its ease of use.
Vonage Business Communications is best for:
- Integrations: Vonage offers the most CRM, email, and other software integrations.
- Customizable plans: Vonage offers more plan options with different features offered at each tier.
- In-person office needs: Vonage offers more features, communication and task management, and integrations with back-end systems.
Continue Your Research
Want to do more research before getting in touch with VoIP suppliers? 360Connect is here to help! Take a look at our list of the top 5 business VoIP providers. Also consider comparing other reputable VoIP providers, such as Nextiva vs. RingCentral and Vonage vs. RingCentral. You also might consider Grasshopper’s VoIP system.
360Connect is also here to help! To get free competitive quotes from top VoIP providers that match your business needs, get in touch with us online.